1. About This Policy

This Privacy Policy explains how Anthill Technologies / TradiesHelp.au, ABN 67 869 707 435 ("Anthill Technologies", "TradiesHelp.au", "we", "us" or "our") collects, holds, uses and discloses personal information in connection with our website (tradieshelp.au), our ServiceM8 setup, training, consulting and support services, and our other business dealings with you.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the collection, use and disclosure of your personal information as described in this Policy.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

• your full name;
• business or company name;
• position or job title;
• ABN or other business registration details;
• email address and telephone number;
• billing and payment details (processed via our payment provider);
• booking, scheduling and appointment information (via TidyCal or similar booking tools);
• details of your business, workflow, employees, systems and ServiceM8 requirements that you provide during consulting, setup or training;
• correspondence between you and us (emails, forms, phone calls, messages);
• technical information collected automatically through our website, such as IP address, browser type, device information, pages visited and referring website; and
• any other information you choose to provide to us.

We do not intentionally collect sensitive information (as defined under the Privacy Act) unless it is volunteered by you and reasonably necessary for the services requested.

3. How We Collect Personal Information

We generally collect personal information directly from you, including when you:

• browse or make an enquiry through our website;
• book a consultation, training session or support call (including via TidyCal);
• complete an online booking or acceptance form;
• make a payment or purchase our services;
• correspond with us by email, phone or message; or
• provide access to your ServiceM8 account or business systems during setup, consulting or training.

We may also collect information from third parties where reasonably necessary, such as from ServiceM8 (where you have connected or referenced your account), our payment processor, or publicly available business sources (e.g. ABN Lookup) — but only where relevant to providing our services to you.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• operate core website functionality;
• understand how visitors use our website; and
• improve the performance and content of our website.

Most web browsers allow you to disable cookies through their settings. Disabling cookies may affect the functionality of some parts of our website.

We may use third-party analytics tools (such as Google Analytics) which collect information about your use of our website. These tools operate under their own privacy policies.

5. Why We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use and disclose personal information for purposes including:

• providing ServiceM8 setup, configuration, consulting, training and support services;
• responding to enquiries and booking requests;
• processing payments and issuing invoices;
• communicating with you about your booking, training program or account;
• assisting with ServiceM8 Setup & Training Rebate documentation where relevant;
• maintaining business records required for accounting, taxation and legal purposes;
• improving our services and website; and
• complying with our legal obligations.

We do not use your personal information for any purpose you would not reasonably expect, and we do not sell your personal information to third parties.

6. Disclosure of Personal Information

We may disclose personal information to:

• ServiceM8 — where reasonably necessary to provide setup, integration, consulting or training services in connection with your ServiceM8 account;
• TidyCal or other booking and scheduling platforms — to manage bookings and appointments;
• payment processors — to process payments for our services;
• IT, hosting and software providers — who support the operation of our website and business systems;
• our accountant, bookkeeper or legal advisers — where reasonably necessary for business administration; and
• government or regulatory bodies — where required or authorised by law.

Anthill Technologies / TradiesHelp.au and Richard McIntosh do not own or control ServiceM8, TidyCal or any other third-party platform. Any personal information you provide directly to those platforms is subject to their own privacy policies, and you should review those policies separately.

We do not disclose personal information to third parties for their own marketing purposes.

7. Overseas Disclosure

Some of the third-party service providers referred to in this Policy (including cloud hosting, software and payment providers) may store or process information on servers located outside Australia.

Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that recipient handles the information in a manner consistent with the Australian Privacy Principles, to the extent required by law.

8. Security of Personal Information

We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes the use of secure systems, restricted access to business records, and secure payment processing.

No method of electronic storage or transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted to us via the internet or held electronically.

You are responsible for maintaining the confidentiality of any passwords, login credentials or access details relating to your own ServiceM8 account and other business systems.

9. Remote Access and Screen Sharing

During setup, consulting or training, you may provide us with temporary access to business information, or permit screen sharing or remote access to your systems.

Any information made available to us during this process is used solely for the purpose of providing the agreed services, and is not retained beyond what is reasonably necessary for that purpose.

You are responsible for revoking or changing any temporary access credentials once access is no longer required.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide our services to you;
• comply with our legal, accounting and taxation obligations; and
• resolve disputes and enforce our agreements.

Where personal information is no longer required for these purposes, we take reasonable steps to destroy or de-identify it, unless we are required by law to retain it for longer.

11. Access to and Correction of Your Personal Information

You may request access to the personal information we hold about you, and request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details in Section 13. We will respond within a reasonable timeframe. In some circumstances, we may be entitled to refuse access or correction, in which case we will explain our reasons.

We may need to verify your identity before providing access to, or correcting, personal information.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us using the details in Section 13 with details of your complaint.

We will investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

13. Contact Us

If you have any questions about this Privacy Policy, or wish to make an access, correction or complaint request, please contact us:

Anthill Technologies / TradiesHelp.au ABN 67 869 707 435

Email: [insert contact email] Phone: [insert contact phone number] Website: https://tradieshelp.au

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or legal requirements.

The version number and effective date at the beginning of this document identify the current version of this Policy. We recommend checking this page periodically for updates.

15. Governing Law

This Policy is governed by the laws in force in New South Wales, Australia, and operates subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.